Eastlink 24/7 tech support rescues customers from "maze of electronics"
October 25, 2012
HALIFAX - Eastlink has launched a new technical support service that helps customers navigate their “maze of electronic devices” with access to additional technical expertise for all the computer and electronic devices in their home. Its Eastlink Premium Support provides 24/7/365 live access to an expert through chat or phone.
"This brand new service is a great addition to the exemplary support services our customers have come to expect from us," says Deborah Shaffner, Eastlink's president and COO. "Eastlink Premium Support provides one source of technical expertise for all of the electronic products and services in our customer's home whether they are our products or not including HDTVs, gaming consoles, tablets, home computers and laptops."
Shaffner explained that Eastlink Premium Support is designed to help customers navigate the maze of electronic devices that don't always communicate with each other the way they are supposed to including computers that may not be running properly, home networks that may not be connecting to all devices in the home, and even digital cameras that aren't operating the way they should be.
From a one-time quick repair to ongoing Whole Home Support, Eastlink Premium Support helps with:
-Virus removal - no need to take your computer to a store
- Creating a PowerPoint presentation or formatting in Excel
- Setting privacy settings on Facebook or signing up for Twitter
- Reformatting a hard drive
- Tutorials and simple instructions to address common customer challenges, such as downloading pictures from a digital camera or syncing a new mobile phone to other devices